Customer Success Associate

Position Overview
You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

Responsibilities -
In this role you will act as a mediator between Third Bridge and external experts through:
● Managing specialist relationships to effectively provide their services to clients
● Resolving and addressing customer questions and complaints, provide
appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
● Ensure data is up to date and accurate
● Ensure positive experience for our internal/external stakeholders
● Answer and respond to queries through various forms of communication (e.g., phone and email)
● Listen and respond to internal/external stakeholder needs, feedback and concerns
● Ensure smooth handover between internal departments and teams where needed
● Work in a collaborative environment to meet and exceed assigned goals

Requirements

A successful candidate will have:

● 1+ years relevant administrative and/or customer service experience
● Excellent interpersonal, written and verbal (over the phone) communication skills

● Proficient in working on GSheets / Google Suit and Zoomphone.

● Ability to handle stringent deadlines/multi-tasking
● Ability to cultivate and manage strong relationships with senior executives
● Adept at conflict management and resolution
● Flexibility in time management, particularly when working across international time zones and working hours
● Motivated self-starter, organized, detailed-oriented and ability to work independently