Customer Service Analyst

SuperStaff is are looking for a customer service representative who interacts with customers via text, telephone, email, online chat to provide support and information on an assigned product or service, ensures appropriate actions are taken to resolve customers' problems and concerns, maintains customer accounts and records of interactions, utilizes knowledge of a specific product or service to answer inquiries or forward to appropriate staff, and performs other related duties as required and assigned.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.

Benefits

• Agile hiring process.
• Indefinite-term contract with Colombian benefits.
• Weekends off
• Opportunities for professional growth.
• Salary 2.7M + 300K Performance bonus