Dispatch Support Specialist

We are seeking a highly organized and proactive Dispatch Support Specialist to join our team. This role will support routing changes, address issues our drivers encounter overnight, capture and triage issues via the Driver Feedback Loop, and manage customer service tickets.

Key Responsibilities:

1. Routing Support:

Implement and manage routing changes as needed, such as:

• Respond to unexpected driver call-offs by reallocating their route among available drivers
• Add locations with service tech tickets that need to be addressed by drivers overnight

2. Driver Support / Servicing Issues:

Address and resolve issues drivers encounter overnight, such as:

• Provide assistance and guidance to drivers experiencing service issues while stocking
• Maintain open lines of communication with drivers to ensure timely problem resolution, let them know when they should move on to their next stop or if they should wait for another few minutes.

* Lifeline for driver

• Monitor the CMS Stocking dashboard and notify drivers if a location's inventory doesn’t go through in real-time to confirm its accuracy
• Ensuring drivers log all issues through the invite to via s...