Implementation & Training Associate

Location: 70% Field-Based travel in DMV Area

The Implementation & Training Associate is a key member of the Implementation team. This role oversees and drives Privia’s process in launching top doctors into our high performance network. The Implementation & Training Associate is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.

Primary Job Duties:

• Partner with and launch assigned practices based on number of providers and complexity of practice into Privia Medical Group
• Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform
• Set practices up for long-term success with cost savings and population health strategies
• Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teams
• Train physicians, providers, and office staff on Privia’s processes and technologies in preparation for launch and after launch
• Delivers post-live training to physicians, providers, and office staff focused on efficiency, delegation, and population health initiatives.
• Manages EMR questions and support via training listserv for the market for launched clients
• Manage lab ancillary project, lab launches, improve adoption and long term issue triaging
• Manage a detailed project plan and communicate status to the client and Privia management team
• Manage multiple projects at once
• Manage change and client expectations effectively
• Establish aggressive timelines and confront critical-path items and deadlines
• Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands
• Perform other duties as assigned

Requirements

• Bachelor's degree highly preferred, or relevant equivalent experience
• 2+ years experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting is preferred
• Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes.
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Ability to work in a very fast-paced and changing work environment
• Collaborative, customer-focused and able to create visible value
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client facing skills
• Excellent organizational skills
• Technical aptitude

The salary range for this role is $70,000 to $78,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.