Location: 70% Field-Based travel in DMV Area
The Implementation & Training Associate is a key member of the Implementation team. This role oversees and drives Privia’s process in launching top doctors into our high performance network. The Implementation & Training Associate is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.
Primary Job Duties:
- Partner with and launch assigned practices based on number of providers and complexity of practice into Privia Medical Group
- Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform
- Set practices up for long-term success with cost savings and population health strategies
- Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teams
- Train physicians, providers, and office staff on Privia’s processes and technologies in preparation for launch and after launch
- Delivers post-live training to physicians, providers, and office staff focused on efficiency, delegation, and population health initiatives.
- Manages EMR questions and support via training listserv for the market for launched clients
- Manage lab ancillary project, lab launches, improve adoption and long term issue triaging
- Manage a detailed project plan and communicate status to the client and Privia management team
- Manage multiple projects at once
- Manage change and client expectations effectively
- Establish aggressive timelines and confront critical-path items and deadlines
- Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands
- Perform other duties as assigned
Requirements
- Bachelor's degree highly preferred, or relevant equivalent experience
- 2+ years experience with practice management or EHR implementation and training
- Technical project management in a healthcare setting is preferred
- Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes.
- Experience with project management tools
- Knowledgeable about extended medical terminology
- Ability to work with different levels of clinical personnel including providers
- Must comply with HIPAA rules and regulations
Interpersonal Skills & Attributes:
- Ability to work in a very fast-paced and changing work environment
- Collaborative, customer-focused and able to create visible value
- Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
- Extensive project coordination experience
- Process oriented with the ability to drive a project to completion
- Conflict management skills
- Problem solving skills with a proven track record
- Attention to detail
- Ability to work independently and as a team member
- Self-directed and resourceful
- Excellent communication and client facing skills
- Excellent organizational skills
- Technical aptitude
The salary range for this role is $70,000 to $78,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Privia Health
Privia Health is a national physician platform transforming the healthcare delivery experience.
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