GAN’s Customer Support Team provides support to our platform users, which includes managing, resolving, and preventing problems by providing consistent, high-level technical expertise and customer service.
As our new Customer Support Specialist, you will assist our users, troubleshoot issues, and find creative solutions to complex problems. You will be trained on GAN’s advanced cloud platform, you will learn about SaaS platforms, work on cutting-edge integrated compliance management solutions, and collaborate closely with our Product, Engineering, and Customer Success Teams.
Responsibilities include
- Provide high-level product support and customer service via ticketing and video calls
- Analyze technical issues to establish root causes, work to resolve support cases with customers, and escalate to engineers as needed
- Manage resolution of issues that arise within complex workflow management systems down to basic login issues
- Collaborate across teams to ensure issues are resolved as timely and effectively as possible
- Identify gaps in resources and documentation to support future issue deflection
- Support customer demos and RFPs
- Build rapport with clients, end use...
Gan Integrity
GAN Integrity is a global company revolutionizing the compliance space with a diverse team of professionals, including compliance lawyers, researchers, technology experts, designers, and developers.
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