KYC Policy & Procedure Manager

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the team

Tide’s KYC (Know Your Customer) team verifies customer identities, assesses risk profiles, and ensures compliance with anti-money laundering (AML) regulations. We gather and analyse customer information, perform CDD (Customer Due Diligence) and EDD (Enhanced Due Diligence) activities, and maintain records to prevent fraud and financial crimes.

About the role

As a KYC Policy and Procedure Manager, you will report to the KYC Policy and Procedure Lead and support the definition and implementation of the 1st Line of Defense policies and procedures within the KYC organisation, covering the UK and EU (Germany, France and any potential future markets). Your role is pivotal in ensuring that KYC practices align with regulatory requirements and internal policies across these jurisdictions.

Responsibilities:

• Assist in interpreting financial crime regulations and advising on Tide’s compliance approach for the UK and EU (Germany, France).
• Contribute to the drafting and maintenance of KYC policies and procedures.
• Review and assess current processes for policy adherence and collaborate on necessary changes.
• Support the KYC Product function to ensure regulatory and policy compliance in new product development for the UK and EU markets.
• Work closely with the 2nd Line of Defense to agree on policy changes and constructively challenge recommendations.
• Assist in audits and oversight from banking partners.
• Collaborate with 2LoD Compliance to implement new regulatory requirements within KYC for the UK and EU.

What we are looking for

• In-depth knowledge of financial crime regulations and ability to stay updated with regulatory changes in the UK and EU (Germany, France). Familiarity with 4AMLD-6AMLD
• Experience in a 1st Line of Defence function, Risk & Compliance, or Internal Audit
• Pragmatic approach to balancing regulatory requirements with customer service and commercial objectives.
• Strong communication skills to articulate regulatory risks and trade-offs in processes and procedures.
• Ability to draft clear, concise, and easy-to-understand policies and procedures.
• Experience in challenging senior stakeholders and maintaining robustness under challenge.
• Background in business banking within a BaFin, AMF or CSSF regulated environment, with experience in FinTech being a plus.
• Enthusiastic about delivering excellent service to members while managing risks effectively.
• Working knowledge of French or German languages is a great advantage.

What you’ll get in return:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

Tidean Ways of Working

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.