IT Partner Services Representative

To join our squad, you should enjoy identifying, analyzing and solving technical problems and should have a passion for delivering exceptional customer service. In this position you will be responsible for providing live chat assistance to our partners in resolving and supporting matters related to our web services and software. You will work in three shifts with exceptional conditions and benefits in our top of the line office, based in Budapest.

With us you will …

• Manage communication channels related to our web services working in three shifts
• Provide customer support in English via chat and e-mail
• Contribute recommendations and feedback for continually improving internal processes
• Increase customer satisfaction by using professional customer support techniques

Requirements

• Upper intermediate written English language skills.
• High school graduation
• Intermediate computer skills
• Ability to multitask
• Flexibility when it comes to working hours, as our shifts can be day or night
• Customer service experience considered as a plus