Sales Administrator

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

Clarion is renowned for being entrepreneurial and flexible in our approach to focusing on our customers and ensuring we only deliver platforms of the highest quality within our markets. We also look to innovate and create new offerings to directly meet the ever-evolving needs of our wide- ranging customers.

The Defence & Security Portfolio has a series of market-leading events currently based in the UK, USA, Europe and Asia. These range from confex style events to large scale exhibitions. All are market leaders within their ‘space’ and the next 12 months will see us continue to expand and innovate both in new geographies and on new platforms.

We have an exciting opportunity for an enthusiastic Sales Administrator to join our team, reporting to the Senior Portfolio Sales Administrator. The role will predominantly focus on providing administrative support; liaising with our international sales agents; promoter accounts and customers; in addition to supporting our newly established Exhibitor Services Journey.

Key Responsibilities:

• Provide strong administration support to the sales function.
• Assist the sales team process booth contracts, offering great customer service to all clients.
• Supporting and driving data capture and commercial processes.
• Salesforce - Run weekly reports and checks to ensure the floorplan and salesforce are aligned and monitor dashboards for accuracy.
• Maintain a process document of the role for business continuity.
• Coordinate with Customer Success team to ensure seamless integration of sales leads.
• Provide customer support via Freshdesk, email and telephone calls when required.
• Be knowledgeable to the EZONE (Exhibitor Portal).
• Stay up to date with new products and features.
• Business travel to support our own, and competitor events, is a requirement of the role.
• Liaising with internal departments on the Canvas Service Desk and ticket fulfilment.
• Support “Sales Dealing” issues, changes and amendments with the finance team.
• Support the portfolio to highlight best practices and ensure uniformity across the business.
• Support teams across the portfolio of events on an ad hoc basis.
• Support the Exhibitor Services Journey, owning and driving certain aspects.

Requirements

Knowledge, Skills & Behaviours:

• Excellent organisational skills and the ability to work using initiative.
• Confident IT skills and experience of using CRM databases.
• Strong communication skills with internal and external stakeholders.
• Time management skills in the office and from home.
• Ability to work well under pressure and to strict deadlines.
• Working onsite during the build-up and open period of the show.
• Experience on Salesforce.com is not required but would be advantageous.
• Working knowledge of foreign languages is not required but would be advantageous.
• Displays a clear understanding of all the elements required to deliver a successful event.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. ([https://clarionevents.com/welcome>)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term to build successful, resilient businesses. ([https://www.blackstone.com/>)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees