ATM Helpdesk Representative

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilingual ATM Helpdesk Representative for our Spring, TX office. The ATM Helpdesk Representative is responsible for monitoring ATMs for service outages and dispatching service companies and technicians.

This is a full-time position. Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am – 6 pm. C.S.T.

Essential Job Functions:

• Monitors ATMs for service issues using monitoring tools
• Resolves equipment malfunctions remotely by troubleshooting
• Opens tickets and service orders for ATMs that require on-site troubleshooting.
• Ensures that all service tickets are resolved and escalates to service manager when an issue arises.
• Responsible for providing customer support via telephone and email
• Manage service vendor relationships to ensure service issues are resolved quickly, and keep customers and vendors updated throughout the process
• Ensure all calls made to the ATM Help Desk are properly documented and followed through to a final resolution, as well as ensure the ticket system is updated with accurate and timely information

Requirements

• High School or equivalent (Required)
• Bilingual (English/Spanish)
• Excellent attention to details
• Strong verbal and written communication skills
• Ability to adapt to assignment of duties, and manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Ability to work independently and as a member of various teams and committees
• Good judgement with the ability to make timely and sound decisions
• Good knowledge of standard computer software packages (Microsoft Office Outlook, Work, and Excel)

Benefits

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.