Associate, Account Management

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.

Want to help people get the support they need when they actually need it? You’re in the right place.

THE ROLE IN A NUTSHELL

• Manage a portfolio of small clients including program set-up, implementation support, monitoring program usage and reporting working collaboratively across the organization with our marketing, technology, customer support and finance teams.
• Liaise with clients regarding new GreenShield Health services and seek opportunities to cross-sell and up-sell.
• Facilitate client orientation sessions to educate end-users on their GreenShield program
• Deliver exceptional customer service to our clients professionally.
• Support trouble shooting client issues to resolution as needed
• Coordination of new implementations, preparation of launch materials and client reports, attending and taking minutes at key client meetings and effective use of our project management platform.
• Support the Business Development team including but not limited to supporting Requests for Proposals (RFPs) responses, preparing client contracts, creation of lead lists, optimizing activity in our Customer Relationship Management (CRM) system.
• Maintain of Sales/Account Management Playbooks.
• Complete ad-hoc tasks and participate in special projects and initiatives as requested.

WHAT WE ARE LOOKING FOR

• Undergraduate degree, preferably in business, health services or psychology.
• 2-4 years of experience in sales support, account management, consulting, healthcare, or a start-up environment.
• Curious and open to learning, ideally with an understanding of the health & benefits landscape.
• Comfort working remotely, independently as well as part of a collaborative team and company.
• Highly effective communication skills (written and verbal).
• Proven ability to establish rapport and maintain strong relationships.
• Organized with the ability to manage multiple tasks and deadlines.
• Competence with Microsoft Office suite of services, G-suite for Business.
• Experience with HubSpot and Asana would be an asset.
• Technologically agile, adept in learning and integrating new applications and platforms.

NICE TO HAVE

• Bilingual (English/French)

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Take a minute to get to know us better by clicking here to watch our short video.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).