Manager, Pharmacy Operations

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

Greenshield Specialty Pharmacy is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications. We provide high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. GreenShield Specialty Pharmacy truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.

We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

The Role In A Nutshell

• Management and oversight of the Pharmacy & Clinic Operations Support Team
• Creating, documenting, optimizing workflows, SOP, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
• Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
• Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
• Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the dispensary, nursing, logistics, lab, and OnePoints, toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
• Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
• Implementing and optimizing use of new software solutions.
• Enhance Pharmacy Operations and transformation into a more process-oriented operations
• Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
• Functioning as a pharmacist in the dispensary 1 day bi-weekly, to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
• Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role

WHAT WE ARE LOOKING FOR

• A university degree in Pharmacy
• Must be a licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists.
• 2 to 5 years of people leadership experience
• 2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
• Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
• Excellent analytical, listening, verbal and written communication skills.
• Knowledge of medication, dosage measurement, pharmacy law and medical terminology
• Strong knowledge of financial and operational aspects of pharmacy
• Experience with pharmacy software Kroll is an asset
• Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Take a minute to get to know us better by clicking here to watch our short video.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).