Learning and Development Manager

About the Opportunity

The Manager of Learning and Development will play a crucial role in designing and delivering high-impact learning experiences across Contentful. This individual will be responsible for facilitating a variety of training programs, both live and virtually, to enhance employee skills, knowledge, and engagement. The role will require global travel to Contentful offices and events to deliver in-person training sessions.

While this position does not have direct reports, it requires a high degree of collaboration with various stakeholders across the organization to ensure the successful execution of learning initiatives.

What to expect?

• Training Facilitation:
  • Deliver engaging, interactive training sessions both in person and via Zoom, ensuring the content is relevant and aligned with business needs.
  • Facilitate both soft skills and technical skills training with the ability to adapt to diverse learning needs.
  • Maintain a high level of participant engagement and satisfaction during training sessions.
• Global Travel:
  • Travel to Contentful offices and events globally to facilitate in-person training sessions.
  • Coordinate logistics for on-site training sessions, including room setup, technology requirements, and materials.
• Content Development:
  • Collaborate with the Learning and Development team to design and update training materials, including presentations, guides, and online modules.
  • Create highly technical training content in various formats, such as eLearning, on-demand, video-instructor-led training (VILT), instructor-led training (ILT), blended learning, and job aids.
• Stakeholder Collaboration:
  • Partner with HR, department heads, and subject matter experts to identify learning needs and develop training solutions.
  • Communicate regularly with global teams to understand local training requirements and ensure consistency in learning experiences.
• Technology Utilization:
  • Leverage learning technologies and platforms to deliver and track training programs.
  • Ensure that all training sessions, whether live or virtual, are recorded and accessible for future reference.
• Measurement and Reporting:
  • Monitor and evaluate the effectiveness of training programs through participant feedback and performance metrics.
  • Analyze complex data to make informed decisions and provide regular reports on training outcomes and recommendations for improvement.
• Project Management:
  • Manage end-to-end project/program management, including conception, initiation, planning, execution, performance monitoring, and project closure.
  • Demonstrate a strong ability to think strategically and execute tactically in a fast-changing environment.
• Coaching and Facilitation:
  • Facilitate coaching sessions for multiple levels, including team members and managers.
  • Preserve and adapt under pressure, maintaining a positive and professional “customer-focused” attitude.

What you need to be successful

• 10+ years of experience in Learning and Development, with a strong emphasis on the facilitation of both soft skills and technical skills training.
• Proven ability to deliver training in both in-person and virtual environments.
• Sharp analytical skills with experience interpreting complex data for informed decision-making.
• Exceptional communication and facilitation skills, including interpersonal and influencing skills, with the ability to partner with key stakeholders, global counterparts, and executives in a matrixed environment.
• Professional project management experience, including end-to-end project/program management.
• Demonstrated experience in creating highly technical training in a variety of formats.
• Strong ability to think strategically and execute tactically in a fast-changing environment.
• Ability to travel internationally as required, up to 30% of the time.
• Proficiency with learning management systems (LMS) and virtual training tools (e.g., Zoom, Microsoft Teams).
• Bachelor’s degree in Human Resources, Education, Organizational Development, or equivalent experience.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences.
• Full-time employees receive Stock Options for the opportunity to share in the success of our company.
• Comprehensive healthcare package: This package covers 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
• Time off to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.
• An annual well-being stipend to care for your physical, financial, or emotional health.
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Hybrid