Field Coach

The Field Coach role provides in-store, in-the-field, and on-the-floor coaching for Field Staff, focused on improving behaviors, team performance, and maintaining a focus on the program's initiatives and signup-led conversations. You will also contribute to our internal training strategy, formation of content, and planning. You must personify the ideal Brand Ambassador and Field Manager of this program.

You will:

• Provide in-field post-onboarding coaching support for new markets
• Work with the Training Supervisor & Regional managers to collect field insights / performance data and use these findings to help guide future training strategies
• Help oversee the effectiveness of in-field training programs against predefined metrics
• Help improve team performance with 1:1 behavioral-led coaching
• Maintain an understanding of the brand service, its features, and benefits and how this is integrated into conversations with customers
• Support Field Managers and Brand Ambassadors to connect authentically with customers, by following the core principles introduced during onboarding and other formal team trainings
• Focus on coaching techniques, separately from training
• Look to im...