Multi-Skilled Servicing Professional

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Overview

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Duties and Responsibilities

• Deals with client enquiries via telephone (inbound and outbound), email, web chat
• First contact resolution of applicable queries/ transactions
• Deals with first level escalations and complaints
• Effectively manage customer expectations
• Processing new and existing business on behalf of customers and advisors

Skills

Education

Matriculation Certificate (Matric) (Required)

Closing Date

23 August 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

**_All prospective employees are re...