Product Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

SPECIFIC KEY RESULT AREAS

• Support product actuaries in managing a repository of RMM product rules and product history.
• Provide input on product technical issues throughout the product lifecycle.
• Ensure documentation of RMM product enhancements, annual rate reviews and annual savings changes, by creating and distributing sales manuals, product rules, A&P circulars and uploading to internal platforms (GSMobile, Intranet, etc).
• Provide recommendation on Arbitration complaints and forensic investigations, aligned with the fair treatment of customers.
• Co-ordinate and chair discretionary meetings, together with half-yearly reports to compliance and business owner.
• Analyse and provide commentary on RMM complaints, with recommendations for product or process improvements in line with market code of conduct.
• Create and execute plans that will enhance operational efficiency in non-standard or technical elements of the value chain and deliver excellent service to meet customer requirements.
• Build and maintain succ...