Customer Success Manager

Job Description:

The Opportunity:

We are looking for an innovative and determined Customer Success Manager to ensure our customers receive an outstanding customer experience which ultimately significantly impacts the continued success of Workhuman.

You will work directly with production customers to enhance their overall user experience with Workhuman.

You will be committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

** This is a hybrid role which requires 2 days a week onsite in our Dublin, Ireland office**

The value you will deliver

• You will professionally manage customer relationships to ensure consistently high satisfaction levels.
• Positioning and selling Customer Success service offerings to customers
• Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products
• Assist in the development of success plans for customers that outline critical success factors, m...