Strategic Support Specialist

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

This role involves coordinating logistics in office for onsite team members and department visits, troubleshooting office issues, and completing various administrative tasks. They also assist IT with setting up new hires and providing technical support, while contributing to business operations through data analysis and reporting activities. This position requires strong organizational skills, attention to detail, and the ability to effectively communicate and collaborate across teams.

Essential Job Duties & Responsibilities:

• Manage office activities, including but not limited to: coordinate logistics for remote team and onsite visits, troubleshoot and assist with office issues, complete office administrative tasks.
• Support business operations with data analysis and reporting.
• Assist IT to setup new hires and provide support for technical issues.

Required Skills, Knowledge & Abilities:

• Excel Proficiency: Demonstrated experience and proficiency in using Excel for reporting; data analysis and SQL experience preferred.
• Mortgage Knowledge: Prior experience working with encompass in the mortgage industry a plus.
• CRM experience: Prior experience working with Salesforce a plus.
• Office Management: Prior experience in office coordination or management required.
• Cross-Departmental Collaboration: Comfortable collaborating with individuals at all levels within the company, including executives, to fulfill requests and support business objectives.
• Independence and Initiative: Proven ability to work independently, managing tasks efficiently and effectively without constant supervision.
• Adaptability in Fast-Paced Environments: Thrives in fast-paced environments, capable of managing multiple priorities and adapting to changes in processes and procedures with ease.
• Quick Learning and Adaptation: Strong ability to quickly learn new tasks, processes, and procedures, and adeptly adjust to changes as needed.
• Attention to Detail and Organization: Meticulous attention to detail and highly organized approach to ensure accuracy and efficiency in all tasks and responsibilities.
• Team Collaboration and Communication: Collaborates effectively with colleagues, demonstrating a proactive and cooperative attitude to achieve team goals and enhance organizational success.
• Flexibility for Overtime: Willingness and ability to work overtime on short notice, ensuring timely completion of critical tasks and projects as required.

Compensation: $25 per hour

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!