Account Management Specialist

Checkout.com is actively looking for an enthusiastic and inventive Account Management Specialist to nurture and maintain long-term relationships with our Tier 3 and 4 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's post live process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

Requirements

• 2+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side)
• A strategic problem solver with excellent project management skills
• Self-motivated learner and excellent organizational skills
• Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
• Passionate about learning new things and working on wide portfolio of accounts
• Good negotiation, communication and presentation skills
• Fluent in English and Mandarin
• Fluency in Cantonese is a value add