Client Services Associate

Our Night Shift Associates target, source and screen relevant industry specialists (based in Europe, /Americas) and then connect them with our clients to help them make better informed business decisions. As a client focused company, our client’s needs drive our work and as an Associate, you can expect to work on multiple requests that span a wide range of industries and geographies on any given day. It’s a sales-oriented role where you’ll spend most of your time connecting to relevant experts via cold calls/texts/emails, persuading them to commit to speaking with our clients - it’s all about human connections and insights!

Remote working with night shift timings- 5:30 pm to 2:30 am IST . ​​Additionally, there is a requirement to work from the office for the initial 1-2 months which would be the training phase before the remote move.

Responsibilities:

• Make calls to relevant experts based in Europe and Americasto explain the opportunity and persuade them to take part in a consultation with our client.
• Negotiate terms for, and setting up, the consultation - scheduling, contracts, compliance requirements.
• Building, developing and strengthening relationships with existing Third Bridge industry contacts and building new relationships with experts you have identified.

What we look for:

• Motivated by results: The work is fast-paced – you will be working on multiple requests each day, with tight timelines and high standards so you’ll need to organise your time well, have great attention to detail and adhere to our compliance framework.
• Inquisitive: Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It’s important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project.
• Target driven: Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients.
• Relationship builder: You’ll have a chance to build relationships with a wide variety of industry experts across different industries and seniority levels so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively.
• Team work: As part of a global team, teamwork is essential - you’ll be collaborating with colleagues locally and internationally when executing on projects. Our culture is centred around feedback and open communication, we look for people who are open to continuous professional development.

Development

• We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to identify industry experts and how to sell our value proposition to secure experts.
• Typically, but not exclusively, after 4 to 6 months in our Program you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme and take on additional client engagement and project management responsibilities. You’ll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams.

The next step in your Third Bridge career could be:

• Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either;
• Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role
• Individual Contributor track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential.

In your first year, you will sharpen your skills in...

• Business Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think
• Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms
• Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout
• Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in
• Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests

Requirements

What we look for:

The work is fast-paced – you will be working on multiple requests each day, with tight timelines and high standards so you’ll need to organize your time well, have great attention to detail and adhere to our compliance framework.

You’ll be responsible for building relationships with our Public Equity clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively.

Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It’s important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project.

An interest in financial markets and the environment that our Public Equity & Credit clients operate in. Keeping up with their direction of research, which may require continual and frequent projects.

Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients.

Teamwork is essential - you’ll be collaborating with colleagues locally and internationally when executing on projects.

With a culture centered around feedback and open communication, we look for people who are open to continuous professional development.

A degree, with strong academic credentials and/or extensive experience in a client-facing role.