Sr Customer Service Associate

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Synopsis of the role

Versatile customer service representative with proven experience delivering service standards to customer by handling and analyzing complaints

What you’ll do

• Handle customer service calls and emails.
• Analyze and process transactions accurately & on time.
• Document all Dispute completed in a day.
• Make significant contribution towards collecting metrics on processes
• Maintain positive and cooperative working relationships with all.
• Collaborate with the team to achieve common goals.
• Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
• Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
• Comfortable with a rapidly changing environment.
• Independently identify troubleshoot customer grievance and then escalate complex problems according to defined escalation procedures
• Openness to work flexible hou...