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Synopsis of the role
Versatile customer service representative with proven experience delivering service standards to customer by handling and analyzing complaints
What you’ll do
- Handle customer service calls and emails.
- Analyze and process transactions accurately & on time.
- Document all Dispute completed in a day.
- Make significant contribution towards collecting metrics on processes
- Maintain positive and cooperative working relationships with all.
- Collaborate with the team to achieve common goals.
- Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
- Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
- Comfortable with a rapidly changing environment.
- Independently identify troubleshoot customer grievance and then escalate complex problems according to defined escalation procedures
- Openness to work flexible hou...
Equifax - India
A global data, analytics, and technology company that helps businesses and governments make informed decisions.
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