Specialist Caseworker

As a Specialist Caseworker, you will be the named and allocated worker providing ongoing trauma informed support to victims and witnesses, through telephone and face to face meetings. You will build and sustain high-quality relationships with victims (both adults, children and young people) through an offer of practical and emotional support that wins confidence and trust. You will inform, consult and empower victims to feel supported through the delivery of an agreed and tailored package of support that meets specific risks and needs. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place.

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

As a Specialist Caseworker, your main accountabilities will include:

• To provide a service to victims and witnesses who have consent for ongoing support, as appropriate.
• To manage a caseload of assigned victims and witnesses, which includes a caseload of children and young people cases, medium and high-risk cases.
• To become the assigned, allocated and named Caseworker who will work progressively and consistently with each victim or witness.
• To work as part of a Victim Service team to ensure the delivery of high-quality restorative justice, by providing information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody.

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Requirements

As a Specialist Caseworker, you will deliver a specialist enhanced service to victims of crime. You will build and sustain high-quality relationships with all victims through an offer of support that wins confidence and trust. You will support the team to develop their skills and knowledge to support adults, children and young people through coaching and working on cases together. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place.

Good will look like the following:

• A confident, professional, and creative individual with a ‘can-do’ approach
• Responsive to pressure and change – flexible and adaptable to sustain performance.
• Ability to build and manage relationships, share knowledge and skills to deliver shared goals
• Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
• Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.