Senior Manager

Senior Manager, Strategic Portfolio Execution

You will manage a team and oversee a portfolio of initiatives, goals, and metrics within Customer Service and Support (CSS) Operations. We are seeking an experienced leader who likes to solve problems, connect the dots, build relationships and help our business meet and exceed goals. Your primary objective is to align the teams’ investments with strategic goals and report on content, status, and outcomes.

In this role, you will use your customer success experience, project/program management expertise, change management skills and leadership capabilities to determine and socialize how the current and upcoming initiatives impact the Customer Service and Support (CSS) teams. You will also advocate for the CSS team to ensure the business’s needs are met.

This is a fast-paced, constantly evolving environment and you must have a proven track record for managing complex initiatives and operations while building strong partnerships. This person sets and drives standards of excellence both to and from stakeholders.

What you get to do in this role:

Strategic

• Lead a team of experienced portfolio managers and Service Owners, wh...