IT Project Manager - MSP Transition

As a Project Manager specializing in MSP transition projects, you will collaborate closely with the Transition Manager, MSP Transition Leader, and advisory services team to ensure the successful execution of transitioning from one Managed Service Provider (MSP) to another. Your primary focus will be to partner with the MSP Transition Leader on the overall coordination, planning, and execution of the project, working closely with cross-functional teams and stakeholders to ensure a smooth transition without service degradation.

Key Responsibilities:

Project Planning and Coordination:

• Review and contribute to a comprehensive project plan provided by the MSP Transition Leader, outlining tasks, timelines, and milestones for the MSP transition.
• Collaborate with the Transition Manager and MSP Transition Leader to align project goals with the broader transition strategy.

Resource Management:

• Work closely with the Transition Manager to allocate internal resources effectively, ensuring personnel and technology needs are met.
• Coordinate with department heads to ensure adequate staffing and support during the transition period.
• Partner with the MSP Transition Leader to ensure adequate resourcing to deliver transition activities, deliverables, and milestones.

Stakeholder Communication:

• Partner with the MSP Transition Leader and Transition Manager to establish and maintain clear communication channels with all stakeholders, providing regular updates on project progress.
• Collaborate with the Transition Manager to address concerns, manage expectations, and ensure transparency throughout the project.

Risk Management:

• Identify potential risks associated with the project and work with the Transition Manager to develop mitigation strategies.
• Monitor and manage risk factors to keep the project on track and within scope.

Vendor Coordination:

• Collaborate with both the current MSP and the new MSP, ensuring alignment with the transition plan and resolving any issues that may arise.
• Assist the Transition Manager in ensuring the preparation and readiness of the new MSP to fulfill contractual obligations and attain SLAs.

Quality Assurance:

• Define and monitor key performance indicators (KPIs) to assess the success of the transition project.
• Collaborate with the Transition Manager to conduct regular assessments, ensuring that the new MSP services meet organizational standards.

Documentation and Reporting:

• Maintain detailed project documentation, including plans, reports, and meeting minutes.
• Work with the Transition Manager to generate regular reports for leadership and stakeholders, summarizing project progress and outcomes.

Requirements

Required Qualifications:

• Bachelor’s degree in project management, business administration, or a related field.
• Proven experience as a Project Manager, particularly in managing IT transitions or similar projects.
• Strong project management skills with proficiency in project management tools.
• Excellent communication, leadership, and interpersonal skills.
• Ability to collaborate effectively with the Transition Manager and cross-functional teams.
• Familiarity with ITIL framework and best practices.

Experience & Skills:

• Over 5 years of experience in project management.
• 3+ years of experience working with managed service providers.
• 5+ years of experience in project management and strategic planning.
• 5+ years of experience with formal team leadership.
• Experience with transformation and transition programs.
• Experience with Agile, Infrastructure as Code (IaC), and DevOps methodologies.
• Certification in ITIL V4 or V3.