Employee Success Generalist

About G2 - Our People

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees' well-being by providing extensive benefits, including flexible work, aligned time off, and various leave options such as maternity, paternity, and sabbatical leaves. Click here to learn more about our benefits.

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

G2.com is looking for an The Employee Success Generalist is responsible for working directly with the Senior Manager of Employee Success and the global People Operations function (POPS) supporting the efforts of building talent density and organizational success. This role involves various functions, including employee relations, performance management, benefits administration, general administration, and compliance with all relevant local employment laws and company policies. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and the ability to manage multiple tasks effectively and autonomously. This role is based out of Bengaluru. We are excited to offer a hybrid work environment for our employees, 2 days per week in office are expected.

In This Role, You Will:

Responsibility Area:Onboarding New Employees and building Culture

• Serve as the Employee Success Onboarding Facilitator for all new hires within the APAC region
• Conduct Onboarding Orientation sessions in partnership with Talent Acquisition and Employee Experience
• Host benefit enrollment sessions for new hires and resolve or elevate benefits related tickets with our broker or systems team
• Drive ERG and community events in the region to strengthen the unique G2 Culture in APAC

Responsibility Area: Employee Service Center Coverage and General Administration

• Maintain employee files for employees and their documents
• Respond to employee questions and inquiries related to leaves of absence, benefits, compensation and policy including inquiries through the ES ticketing platform and in person
• Regularly review, updated, and edit Employee Success Wiki both proactively and with time-sensitive information from cross-functional ES teams
• Create awareness of policies, benefits and processes with the employees and managers
• Liaise with Benefits providers to ensure smooth functioning of partner provided services like Insurance, EAP, Wellness, PoSH, etc.

Responsibility Area: Manage and update G2 and employee information and records

• Partner with PASTA when organizational or employee changes occur, including documentation, process compensation changes, employee communication, and communication to managers
• Complete offboarding processes for terminations, including drafting separation agreements or any other necessary documentation as needed
• Assist PASTA with data audits and resolutions; Ensure any process gaps are addressed immediately.

Responsibility Area: Support Employee Success and ensure compliance with local/country guidelines

• Coordinate and facilitate policies, processes, and investigations related to employee relations and requirements according to the PoSH Act
• Ensure compliance for all general workforce requirements
• Complete compliance reporting requirements in partnership with PASTA
• Create communications (including wiki pages) for process and policy changes
• Serve as a participant and collaborator with projects, initiatives and programs with the Global Employee Success Team including but not limited to annual handbook review, salary review/analysis, performance reviews, QERs (quarterly employee reviews), policies etc.

Minimum Qualifications:

We realise applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

• 2-4 years of HR experience in the areas of employee service delivery, administration, benefits, and leave management required
• Ability to interface at all levels of the organization and build collaborative relationships across the Employee Success and cross-functional teams
• Naturally curious and data-driven problem solver, well-organized, and a strong communicator
• Entrepreneurial spirit with a passion to question status quo and drive continuous improvement and create effective solutions
• Proven ability to handle confidential information
• Working knowledge of local and regional HR laws, regulations and best practices
• Ability to work in a fast-paced and changing environment (involving diverse cultures and different geographies) with high volume workload and strong deliverables

What Can Help Your Application Stand Out:

• Prior experience in a startup or high growth company.
• Proficient with G Suite and Google platform (Gmail, Calendar, Drive, Sheets, Slides), Jira and HRIS systems (UKG, ChartHop, Keka -for APAC only).
• Prior experience managing and/or supporting benefit questions.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.