Telemarketing Team Leader

Position Overview

The Telemarketing Team Leader is responsible for managing and guiding a team of telemarketing executives to achieve sales targets and deliver excellent customer service. The role involves supervising day-to-day operations, coaching team members, and developing effective strategies to enhance the team's performance.

Key Responsibilities and Tasks

• Supervise, train, and motivate a team of telemarketers to achieve individual and team goals.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Schedule and allocate tasks to ensure efficient coverage and productivity.
• Develop and implement telemarketing strategies to meet telemarketing executives targets and objectives.
• Analyze market trends and customer needs to adjust strategies and improve sales outcomes.
• Monitor and evaluate the team's performance through metrics and KPIs.
• Prepare and present regular reports on team performance and sales results to management.
• Identify areas for improvement and implement action plans to address them.
• Ensure high standards of customer service are maintained by the team.
• Handle escalated customer inquiries and resolve issues promptly.
• Gather customer feedback to improve products and services.
• Develop and deliver training programs to enhance team members' skills and knowledge.
• Keep the team updated with product knowledge and industry developments.
• Foster a positive and supportive work environment that encourages professional growth.

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Requirements

Job Qualifications:

• Proven experience as a telemarketing team leader or in a similar supervisory role.
• Strong knowledge of telemarketing and sales principles and practices.
• Excellent leadership and team management skills.
• Ability to analyze data and develop effective strategies.
• Exceptional communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• High school diploma or equivalent; a bachelor's degree in marketing, business, or a related field is preferred.