Customer Service Representative

Essential Duties and Responsibilities:

· Responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.

· Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.

· Comply with all applicable laws and regulations as they pertain to each call.

· Handle irate customers in a professional manner.

· Assist operational groups with tasks and/or projects as needed.

Able to react to change productively and handle other tasks as assigned

Requirements

· Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.

· Excellent customer service skills (friendly, courteous and helpful)

· Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook

· Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

· Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.

· Must be w...