Essential Duties and Responsibilities:
· Responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.
· Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.
· Comply with all applicable laws and regulations as they pertain to each call.
· Handle irate customers in a professional manner.
· Assist operational groups with tasks and/or projects as needed.
Able to react to change productively and handle other tasks as assigned
Requirements
· Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.
· Excellent customer service skills (friendly, courteous and helpful)
· Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook
· Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
· Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
· Must be w...
Concord Servicing
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes
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