Dispute Associate

Analysts are responsible for facilitating the research and resolution of complex dispute claims, balancing the timeframes with a high degree of accuracy. They work dispute cases on behalf of Global Dispute Processing and global clients.

RESPONSIBILITIES:

Associate Analysts work all dispute cases (simple fraud, complex and ecommerce), including more complex or higher dollar cases. They must collaborate and decision cases according to our client matrix and Visa Dispute Rules and Regulations within compliance timeframes. Associate Analysts may work Prepaid, Debit, or Regional Network for all dispute reasons. Other responsibilities may include reviewing cases from other analysts, assisting with reporting and uploading letters to VROL. Maintain a high level of understanding of all systems, processes, and procedures to help with projects, questions, and training as necessary.

Essential Functions

• Analyze claimant transaction history, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent
• Review evidence or case presented and leveraging Network (Visa, MasterCard, Regional Network, etc.) dispute resolution management rul...