Customer Advocate Director

What You Get To Do In This Role:

· Optimize executive engagement with Customers: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, required updates to CRM etc.

· Prioritize which Customers the executive team spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when.

· Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners

· Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, VC firms and analysts

· Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.

· Travel support on major trips (e.g., EMEA, APJ), as required

· Drive the priorities of the CEO transformation team by setting agenda for weekly meetings, shape off-sites, and identify opportunities to increase leadership team effectiveness.

· Communica...