The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customerโs business
- Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customerโs lifecycle
- Identify growth opportunities and facilitate the renewal process with enterprise customers
- Collaborate with the marketing team to identify customer references and case studies
- Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
Requirements
- A dynamic self-...
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