Enterprise Customer Success Manager

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.

• Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
• Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
• Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
• Identify growth opportunities and facilitate the renewal process with enterprise customers
• Collaborate with the marketing team to identify customer references and case studies
• Act as the voice of the customer with the Wix product team, helping shape the evolution of the product

Requirements

• A dynamic self-...