Senior Customer Support Associate

Hybrid role based in Warsaw, Poland

Role Overview 🚀

Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.

At Uncapped, our mission is to empower visionary founders. As a Customer Support Associate, you’ll play a pivotal role in fostering growth. Collaborate with seasoned professionals to enhance customer support, streamline due diligence processes, and execute various tasks crucial to our operational efficiency. Join a high-performing team dedicated to partnering with the world’s most innovative digital enterprises and decision-makers.

About Uncapped 👫

Founded in 2019, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. The company was born out of frustration with the limited financing options available for UK and European entrepreneurs to finance growth.

Uncapped provides working capital loans to brands and retailers around the world, doing between $10m and $100m in turnover.

Uncapped has raised VC funding from most notable investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.

What you will do ✍️

• Provide versatile support and accurate, comprehensive information about products and services via various communication channels, with a focus on the constantly developing telephony channel.
• Engage with inbound leads and guide them through the application process to ensure a seamless customer experience.
• Maintain a high level of customer satisfaction.
• Provide feedback to management on recurring customer issues and suggest improvements.
• Assist in developing and updating the support knowledge base.
• Contribute to process improvements to enhance the customer experience.
• Perform operational tasks key to ensuring customer efficiency.

Requirements

Who you are 👀

• Proven experience in a customer support role, preferably within a fast-paced, high-volume environment.
• Excellent verbal communication skills with a clear and friendly tone, strong active listening skills, and the ability to empathize with customers.
• Strong problem-solving skills adaptable across various operational areas.
• Familiarity with CRM systems (Hubspot is advantageous).
• Exceptional organizational abilities and attention to detail.
• Willingness to work on a shift basis (1 week in every 3 on US hours).

Benefits

What we offer 🎁

At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect:

• Unlimited holiday: we believe that well-rested and happy people make the best employees
• Competitive compensation plan
• Personal growth fund: Raise your game from great to spectacular
• Monthly recognition and awards: Celebrate wins big and small
• The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
• Optional workspaces in Warsaw, London and Atlanta