Customer Operations Specialist

What you'll do:

· 2nd line support including escalations handling (i.e., solving issues that were impossible to be solved by the first line support)

· Complaints control and oversight (i.e., solving escalated issues)

· Support in daily operations related to customer and merchant services (e.g., reporting)

· Cooperation with other Euronet departments and other tasks assigned.

Requirements

What we are looking for:

· Polish and English language knowledge

· Experience in help desk or customer service

· Highly developed soft skills

· Excellent customer service skills and communication skills (written and oral)

Benefits

Euronet offers excellent career prospects within a dynamic and multinational organization with leading position in the market and ambitious expansion plans.

We offer:

-Employment contract

-Medical package

-Sport CARD

-Life insurance

-Development in a challenging position