Super Administrator

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

We havean exciting permanent opportunity for a Super Administrator. Work in our collaborative and high preforming Superannuation Administration team in the Gold Coast, and thrive off our awesome culture!

This is a hands-on, high-volume role and you are required to deliver outstanding end to end service to our customers via communication, platform system functionality, business processes and client related product understanding. You will also be responsible for maintaining high quality levels of service at all times, in order to meet Superannuation industry requirements.

What you'll do:

• Correspond with Members, Trustee and other service providers
• Attending to telephone enquiries from members and service providers and maintaining member account records
• Daily banking and processing benefit payments to members
• Allocating contributions and benefit payments to member accounts
• Insurance new applications and renewals and In species transfers
• Pension set ups, pension payroll processing and Centrelink schedules

Requirements:

• Super administration experience or a knowledge of associated legislation that operates in the superannuation environment – Highly desired.

• OR administration experience within the financial services sector (insurance / investments/ financial advisory - RG 146

• OR administration experience that is transferrable

• Planning & Organisational skills and an ability to handle large volumes of work

• Deliver high quality service levels at all times

• Excellent communication & Interpersonal Skills and the ability to collaborate and work as part of a team

THE HUB24 STORY

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

HUB24 Employee Benefits

Employee Share Scheme: Receive tax free shares on an annual basis (permanent employees only).

Unlimited Access to LinkedIn Learning: Learn, grow, and develop with us.

Purchase and Bonus Leave: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.

Volunteer Day: 1 day Volunteer Day to use on your charity of choice.

Enhanced Parental Leave: We offer 12 weeks of paid parental leave in addition to statutory government leave.

Flexible Working: We offer hybrid working arrangements.

HUBlife: Enjoy a huge range of discounts including health, wellness and financial with our corporate partner.

Employee Assistance Program: Well-being Service provided to you plus your family members.

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.

“Delivering innovation that creates value for you and your clients”

If you don't feel you fit this role 100%, we would still love to hear from you! Tell us what you're interested in - you still might have a skill we didn't realise we needed!

*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.

2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Endorsed by WORK180, we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the BOSS Best Places to work list.