Production Support Engineer

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The purpose of this job is to provide technical operations in batch cycle processing, monitoring, error remediation, and production release deployment.

What you will do:

• 2+ years of experience to execute batch cycles for daily, weekly, monthly and ad-hoc processing of Empower's Plan Accounting system.
• Monitor batch jobs for receipt of dependencies, accurate and timely executions, and surfacing any errors within the translation system process or it's upstream and downstream.
• Troubleshoot failures and follow escalation and alerting paths for resolution.
• Work with other team members to remediate errors and rerun cycles as needed.
• Participate in system reviews for process and effic...