It's fun to work at a company where people truly believe in what they are doing!
Job Description:
JOB SUMMARY: We are seeking a dedicated and proactive Customer Success Specialist to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our flagship eDiscovery platform. This role involves building strong relationships, providing exceptional support, driving customer satisfaction and retention, and developing internal/external documentation to support users (internal/external).
Customer Responsibilities:
-
Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring they understand and can effectively use the platform.
-
Relationship Building: Develop and maintain strong relationships with customers, acting as their primary point of contact.
-
Proactive Communication: Regularly check in with customers, provide updates on new features, and share best practices.
-
Risk Monitoring and Churn Prevention: Identify potential issues and take proactive measures to address them, reducing customer churn.
-
Feedback Collection and Analysis: Gather...
ย
Epiq Global Business Transformation Solutions, LLC
Epiq is a company that focuses on providing legal services and technology solutions.
Other jobs at Epiq Global Business Transformation Solutions, LLC
ย
ย
ย
ย
ย
ย
ย
ย
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs
ย
ย
ย
ย
ย
ย
ย
ย