Technical Support Engineer

Love technology? Bilingual with strong Hebrew and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!

In this role, you get to:
• Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
• Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
• Provide answers to clients by identifying problems, researching answers, and delivering a solution.

Our ideal candidates have:
• 2+ years of experience in a corporate to enterprise IT environment
• Excellent primary language communication skills (B2 or above) and moderate proficiency in English
• IT experience in 2 or more technologies
• An analytical thinking capability and the ability to multitask
• A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment

At Sutherland you can enjoy:
• An excellent remuneration package with benefits such as food vouchers, compliment cards, free coffee, multisport card, relocation package, buddy program, additional health & life insurance, and much more
• Regular work hours (Monday – Friday)
• Career development opportunities
• Teambuilding activities