Senior Customer Service Representative

We are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated. In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists. Here's what your typical day will entail:

• Handling customer purchase orders via phone, email, fax, and online platforms for both Canadian and American markets;
• Analyzing customer orders and accounts to propose optimal solutions that save time and money;
• Managing inventory transactions and logistical requests using various software systems;
• Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement;
• Following up with customers on overdue orders awaiting pickup;
• Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.

A day in the life

As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day. The remaining i...