We are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated. In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists. Here's what your typical day will entail:
- Handling customer purchase orders via phone, email, fax, and online platforms for both Canadian and American markets;
- Analyzing customer orders and accounts to propose optimal solutions that save time and money;
- Managing inventory transactions and logistical requests using various software systems;
- Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement;
- Following up with customers on overdue orders awaiting pickup;
- Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.
A day in the life
As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day. The remaining i...
Techo-Bloc
We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done
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