Bilingual Service Advisor

We are the leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service. We are proud to be recognized for the third year running as one of Canada’s Best Managed Companies.

We are looking for an experienced BILINGUAL SERVICE ADVISOR to join our growing team!

This is a remote position that requires working 5 days a week, Monday to Friday until December 31, 2024.

As of Jan 1, 2025, the remote position will require working 5 days a week, Wednesday to Sunday

Who you are:

• Independent, assertive, self-confident individual who takes initiative and controls your own activities.
• You manage multiple priorities and like to be challenged.
• You are competitive, a problem solver and are driven to get things done.
• You like the freedom to take charge of your own assignments and see the results of your work.

What you'll do:

• Play an active role in troubleshooting products & equipment to resolve customer challenges or technical issues using a "customer first" and "solution focused" mindset.
• Answer requests from customers regarding general product information, maintenance, repairs, and/or warranty claims.
• Collaborate with our service center network providing the best technical assistance and training possible.
• Get creative and put those technical skills to use through the development of service bulletins & training packages.

Requirements

Our ideal candidate will have:

• Experience troubleshooting equipment (are a 'go-to' product expert).
• Industry related experience in power equipment, agriculture, automotive, power tools, or manufacturing.
• Knowledge & experience working with small engines or power equipment.

Benefits

Why work at BE?

• We offer a competitive salary with awesome perks & benefits!
  (the salary range for this position is $60,000 - $75,000 dependent upon skills & experience)
• Group medical, dental & vision care benefits.
• Salary continuance program (Short-Term Disability coverage) and life insurance.
• Mental Health & Wellness Resources through our Employee & Family Assistance Program.
• RRSP program with a 2.5% company matching program.
• Awesome discount on BE products for our employees to enjoy!
• Opportunities to volunteer your time in your local community - with pay!
• Training and Development opportunities.
• Strong culture to promote from within.

We thank all applicants; however, only those considered qualified will be contacted for an interview.