Consultants in this role get to: Be the point of contact: Handle customer service inquiries from Representative will field question regarding billing, cancellations, product/feature upgrades, selling of additional lines or new services etc for the mobility aspect of the business. Customers primarily subscribe to Post-paid line of services for their cellular plans. Fielding / probing / overcoming objections for subscribers’ cancellation and suspend requests with the main function to reduce churn. Clerical services include analysis of Customer Loyalty data, creation of job aids, quality monitoring, sales, coaching, tracking and trending of customer comments and requests. Define Sutherland reputation: Deliver an excellent experience to every customer, meeting client's ervice standards. Ensure every customer is provided a world-class support experience: When using any of AT&T’s digital channels for customer Loyalty Support. Consistently deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.
Requirements
- A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
- Must have a valid (n...
Sutherland
A company providing customer service and support to clients in various industries.
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