Account Manager- Customer Success

Key Responsibilities:

• Act as the primary point of contact for assigned accounts, fostering strong and long-lasting relationships.
• Understand each customer’s needs and objectives to provide tailored solutions and support.
• Manage the day-to-day operations and administration of the VIVIO program for assigned customers.
• Prepare and present regular reports on program performance, utilization, and financial metrics to customers and their consultants.
• Track and report on key performance metrics.
• Assist in various projects related to Customer Success.

Problem-Solving:

• Proactively monitor client satisfaction and address any issues or concerns promptly.
• Collaborate with internal teams (e.g., member experience, sales, and engineering) to resolve client problems and deliver exceptional service.
• Develop and execute strategies to drive client retention and satisfaction.

Communication and Collaboration:

• Act as the voice of the customer within the organization, advocating for client needs and feedback.
• Gather and relay customer feedback to relevant teams to influence product development and service improvements.
• Manage stakeholder expectations and ensure...