Implementation Manager

Key Responsibilities:

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation.
• Collaborate with customers to understand their specific requirements.
• Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise.
• Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes.
• Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience.
• Develop detailed implementation project plans, including scope, objectives, timelines, and resources.
• Lead and coordinate data integration with internal VIVIO teams and vendor partners.
• Assign tasks, track progress, and ensure effective collaboration among team members.
• Facilitate regular team meetings and provide status updates to stakeholders.
• Assist with customer reporting and customer projects post-launch.

Problem-Solving:

• Identify project risks and develop mitigation strategies to address potential issues.
• Monitor risk factors throughout the project lifec...