Telecom Collection Specialist

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

Responsibilities:

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill using internal databases and systems.
• Find and contact clients to inquire about their overdue payments through phone calls and emails.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Requirements

Skills:

• Proven experience as a Collection Specialist or in a similar role with a U.S.-based company (experience with telecom or monthly subscription-based businesses preferred).
• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Familiarity with laws related to debt collection (e.g., FDCPA).
• Working knowledge of MS Office and databases (very important).
• Experience with accounts receivable analysis.
• Comfortable working with targets, including the number of calls, dollars collected, and accounts managed.
• Patience and ability to manage stress.
• Excellent communication skills (both written and oral).
• Skilled in negotiation.
• Strong problem-solving skills.
• High school diploma required; Associate’s or Bachelor’s degree is a plus.