Get To Know The Role
- Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will be responsible for existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.
The Day-to-day Activities
- Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue
- Liaise with merchants for merchants funded promo program, merchant commission scheme, new products/features, etc
- Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues
- Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
- Analyzing data and develop initiatives to increase revenues/profitability for your portfolio and make decisions that builds strong operational performance for your accounts
- Drive growth of key accounts, measured by deliveries and GMV
- Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations)
- Deliver business improvement projects to create value for both merchants and GrabFood
- Drive operational excellence by working with the merchants and operations teams
Requirements
- Bachelor (or above) degree in Business/ Management or equivalent
- Minimum 1-3 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role
- Experience in F&B industry is a plus
- Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other languages or dialects such as Mandarin is an added advantage
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
- Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals
- Demonstrated ability to work effectively across internal and external organizations
- Have a competitive edge and thrive in a team environment
- Be very organized and communicate well
- You must be a self-starter as we'll look for you to manage your own time and priorities here
- Energetic, enthusiastic and calm even in a dynamic and fast paced environment
- A highly independent and individual with excellent team-working skills
Grab
Southeast Asia's leading super-app providing everyday services such as deliveries, mobility, financial services, enterprise services and others to millions of users across the region.
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