Technical Writer & Forum Administrator

• Write and maintain comprehensive technical documentation, including user manuals, and troubleshooting guides;
• Collaborate with engineers, product managers, and other stakeholders to gather information and ensure the accuracy and completeness of the documentation;
• Create tutorials, FAQs, and other instructional content to help users understand and effectively use our products;
• Edit and update existing documentation to ensure it remains current and relevant;
• Use various tools and platforms to publish and manage documentation.
• Forum Administration:
• Monitor and moderate online forums to ensure a positive and productive community environment;
• Respond to user inquiries, provide technical support, and resolve issues in a timely manner;
• Identify common issues and feedback trends to relay to the product development team for continuous improvement;
• Implement forum guidelines and policies, ensuring compliance and maintaining order;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

###...