Cloud Project Manager

Service Management

• Oversee, report, and ensure the SLAs/KPIs of the systems under the System Family are met.
• Collaborate directly with clients (stakeholders, Operations Managers, and/or Contractors) for project delivery and maintenance support.
• Regularly update the client on operational concerns, compliance matters, and propose solutions.
• Provide monthly reports on system health, status, risk status, and the status of Change Requests/Service Requests and System Problems.
• Participate in management meetings such as CCC, Operations, Service Review, Audit, and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family.
• Support O&S Project teams during Audit, Disaster Recovery/Business Continuity Planning, Backup & Recovery exercises.
• Propose initiatives for continuous improvement with recommendations to enhance IT governance & compliance and improve work quality and processes.
• Prepare an annual Management plan and submit it to the Client.

IT Configuration Management

• Regularly review IT asset inventory records maintained and updated by the Client-appointed Asset Officer.
• Oversee and review Obsolescence at th...