Service Management
- Oversee, report, and ensure the SLAs/KPIs of the systems under the System Family are met.
- Collaborate directly with clients (stakeholders, Operations Managers, and/or Contractors) for project delivery and maintenance support.
- Regularly update the client on operational concerns, compliance matters, and propose solutions.
- Provide monthly reports on system health, status, risk status, and the status of Change Requests/Service Requests and System Problems.
- Participate in management meetings such as CCC, Operations, Service Review, Audit, and Management Meeting.
- Review reports from Operations & Support (O&S) project teams within the System Family.
- Support O&S Project teams during Audit, Disaster Recovery/Business Continuity Planning, Backup & Recovery exercises.
- Propose initiatives for continuous improvement with recommendations to enhance IT governance & compliance and improve work quality and processes.
- Prepare an annual Management plan and submit it to the Client.
IT Configuration Management
- Regularly review IT asset inventory records maintained and updated by the Client-appointed Asset Officer.
- Oversee and review Obsolescence at th...
NCS
NCS is a leading technology services firm operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more.
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