IT Support Analyst

Skimlinks, a Connexity and Taboola company, drives e-commerce success for 50% of the Internet’s largest online retailers. We deliver $2B in annual sales by connecting retailers to shoppers on the most desirable retail content channels. As a pioneer in online advertising and campaign technology, Connexity is constantly iterating on products, solving problems for retailers, and building interest in new solutions.

As a result of our growth and expansion, we're seeking an IT Support Analyst to join our London team. The primary focus of this role will be to ensure that all employees have access to the hardware, tools and systems that will allow them to work effectively. This ranges from spec’ing and configuring new laptops, network maintenance, to grants permissions in our cloud accounts.

This role will involve working closely with the DevOps team and will be a great opportunity to learn (and get your hands dirty with) the tools and processes that help maintain 100% uptime on API’s that serve billions of requests per day.

Experience with specific tools and systems used is not essential for this part of the role but a desire to learn is and a love for the tech a major advantage. Knowledge of Linux and web application technologies is very beneficial.

Key responsibilities will include:

• Responsibility for the management and maintenance all office infrastructure:
  • Installing, maintaining and troubleshooting mobile and desktop devices across the company.
  • Networking, audio/video equipment including conferencing systems.
  • Liaising with our 3rd party vendors for any requests we have.
• Implementing (and improving/automating) company procedures:
  • New starter/leavers process.
  • Security of devices and third party systems.
  • Assessing the effectiveness of tools and systems and how we use them. Optimising and changing if needed.
• Working with the Office team on any other relevant projects that require assistance i.e. set up for events, office tasks.
• Investigating any system issues. Logging & tracking issue resolution on support ticket system.

Requirements

The ideal candidate will have the following skills and qualifications:

• Experience in providing desktop support for devices running MacOS, Windows, and to a lesser extent Linux.
• Firm grasp of networking concepts and practical understanding of wifi, subnetting, vlans, firewalls and NAT.
• Strong verbal and written communication skills - face-to-face and remotely.
• Would be great if you have some experience with:
  • Google Workspace Administration
  • Management via Active Directory
  • Atlassian applications - Jira and Confluence
  • Python, Bash desirable not essential
  • VMware Workspace ONE
  • Slack, GoogleMeet, Github, LastPass

Benefits

We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more!

• Healthcare insurance & cash plans
• Pension
• Parental Leave Policies
• Learning & Development Program (educational tool)
• Flexible work schedules
• Wellness Resources
• Equity

We are committed to providing a culture at Taboola that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.

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This position is hybrid (~4 days / week) and based in our London office.