**Job Summary:
As a Customer Service Operations Lead, you will be responsible for coordinating projects, managing customer inquiries, and ensuring high levels of customer satisfaction. You will collaborate with cross-functional teams to develop and implement customer service strategies, analyze customer feedback, and maintain accurate records. This position requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric attitude.
**Job Expectations:
- Plan and coordinate project activities, resources, and schedules to ensure timely and successful project completion.
- Monitor project progress and identify potential issues or risks, communicating them to management and stakeholders as needed.
- Serve as the primary point of contact for customer inquiries, resolving complaints and escalations in a timely and professional manner.
- Collaborate with cross-functional teams to develop and implement customer service strategies that improve customer satisfaction and retention.
- **Analyze customer feedback and recommend improvements to products, services, and processes based on customer needs and preferenc...
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iHerb
iHerb is the world's largest eCommerce platform dedicated to health and wellness products.
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