Customer Service Operations Lead

**Job Summary:

As a Customer Service Operations Lead, you will be responsible for coordinating projects, managing customer inquiries, and ensuring high levels of customer satisfaction. You will collaborate with cross-functional teams to develop and implement customer service strategies, analyze customer feedback, and maintain accurate records. This position requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric attitude.

**Job Expectations:

• Plan and coordinate project activities, resources, and schedules to ensure timely and successful project completion.
• Monitor project progress and identify potential issues or risks, communicating them to management and stakeholders as needed.
• Serve as the primary point of contact for customer inquiries, resolving complaints and escalations in a timely and professional manner.
• Collaborate with cross-functional teams to develop and implement customer service strategies that improve customer satisfaction and retention.
• **Analyze customer feedback and recommend improvements to products, services, and processes based on customer needs and preferenc...