Key Account Specialist Manager

Manage the Key Account Specialists for assigned area to include development, implementation and management of processes which meet organizational goals for standardized systems and procedures for designed schemes.

• Supervise, select, train, develop, motivate, and serve as the primary point of contact for Key Account Specialist (KAS). Execute yearly performance reviews and PIP’s as required.
• Partner with Operations team to create standardized systems, processes, and procedures for assigned area of responsibility. Responsible for implementation and maintenance of these systems for assigned area.
• Maintain forecast reports compared to budget expectations to ensure scheduled and unscheduled work aligned to financial objectives.
• Monitor and report on key performance metrics for Key Account Specialists. Provide input on solutions to ensure optimal performance. Accountable for implementing changes as needed.
• Collaborate with Technical, Audit Delivery, Operations, and Sales to execute strategic program objectives to ensure client needs are made operational in support of strategic and financial objectives.
• Collaborate with Global teams to ensure work streams from affiliates understand and actioned as agreed.
• Responsible for integrating and implementing new programs and offerings with team and act as stakeholder to support teams providing voice of the customer.
• Manage a select group of key clients in similar manner as KAS.
• Maintain close relationships with SGS affiliates to ensure local contracts executed
• Assist with reducing outstanding past due invoices and get payment from client with support from KAS

Requirements

• Bachelor’s degree or relevant work experience
• Minimum 3 years people leadership experience
• Previous experience in a leadership role within the TIC industry
• Strong leadership skills, ability to interact with senior management internal and at client base, and previous experience in supervising and managing teams
• Strong analytical skills to identify trends in client markets and complimentary SGS Services.
• Customer focused, high integrity, excellent work ethic.
• Self-managed and responsible to project and time management.
• Well organized, efficient with proven follow through skills (e.g., Must be able to read, understand and follow any specific work instructions in a safe, accurate, and timely manner).
• Creative thinking skills to develop innovative solutions to solve customer requirements and expectations.
• Be proficient in using various types of computer software (SharePoint, Salesforce, Power Point, Word, Excel, etc.).