Manage the Key Account Specialists for assigned area to include development, implementation and management of processes which meet organizational goals for standardized systems and procedures for designed schemes.
- Supervise, select, train, develop, motivate, and serve as the primary point of contact for Key Account Specialist (KAS). Execute yearly performance reviews and PIP’s as required.
- Partner with Operations team to create standardized systems, processes, and procedures for assigned area of responsibility. Responsible for implementation and maintenance of these systems for assigned area.
- Maintain forecast reports compared to budget expectations to ensure scheduled and unscheduled work aligned to financial objectives.
- Monitor and report on key performance metrics for Key Account Specialists. Provide input on solutions to ensure optimal performance. Accountable for implementing changes as needed.
- Collaborate with Technical, Audit Delivery, Operations, and Sales to execute strategic program objectives to ensure client needs are made operational in support of strategic and financial objectives.
- Collaborate with Global teams to ensure work streams from affiliates understand and actioned as agreed.
- Responsible for integrating and implementing new programs and offerings with team and act as stakeholder to support teams providing voice of the customer.
- Manage a select group of key clients in similar manner as KAS.
- Maintain close relationships with SGS affiliates to ensure local contracts executed
- Assist with reducing outstanding past due invoices and get payment from client with support from KAS
Requirements
- Bachelor’s degree or relevant work experience
- Minimum 3 years people leadership experience
- Previous experience in a leadership role within the TIC industry
- Strong leadership skills, ability to interact with senior management internal and at client base, and previous experience in supervising and managing teams
- Strong analytical skills to identify trends in client markets and complimentary SGS Services.
- Customer focused, high integrity, excellent work ethic.
- Self-managed and responsible to project and time management.
- Well organized, efficient with proven follow through skills (e.g., Must be able to read, understand and follow any specific work instructions in a safe, accurate, and timely manner).
- Creative thinking skills to develop innovative solutions to solve customer requirements and expectations.
- Be proficient in using various types of computer software (SharePoint, Salesforce, Power Point, Word, Excel, etc.).
SGS
Empresa líder mundial en inspección, verificación, ensayos, certificación y capacitación, requiere Operador de Procesos
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