Software Support Specialist

Software Support Specialist (Call Potential Product)

Storable is seeking a Software Support Specialist to join our collaborative and committed Support team that breathes self-storage. As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle.

Shift:

This shift is M - F, 9:30 am - 6:30 pm EST, with a rotating Saturday shift from 9:00 am - 5:00 pm EST

What you will do:

Incident Handling

• Register incidents received through chat, e-mail and phone in the CRM system
• Classify incidents based on severity and priority
• Utilize existing knowledge base, manuals or other reference materials to resolve incidents
• Investigate and resolve incident...