Technical Support Escalation Account Manager

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

In this pivotal role, you'll significantly impact Coupa by supporting and managing top-tier enterprise customers, enhancing their overall experience. As a key member of the global Support Account Management team, you'll proactively address technical challenges, serve as a trusted partner for Enterprise-level customer accounts, and collaborate with cross-functional teams on our SaaS-based products.

Your role includes Duty Manager responsibilities, overseeing high-priority ticket escalations and contributing to overall triage and management. Within the Support Account Management Team (SAM Team), you'll champion customer success while also seizing opportunities to develop a successful career through collaboration and skill development in a rapidly growing technology landscape.

What you will do:

• Establish strong, personalized relationships a...